Refund Policy
Who processes the refund
Paddle.com Market Ltd is the merchant of record for every AltMap sale. Paddle takes the payment, issues the invoice, handles the tax, and returns the money to the card or account you paid with. You can raise a refund with us at support@supercyber.studio or directly with Paddle at paddle.net, where entering your email address and order number will find your purchase.
How long it takes
We approve refund requests within one business day. Paddle then issues the refund; how quickly it appears depends on your bank or payment provider, and is usually between 3 and 10 business days. The refund is for the full amount you paid, including any tax Paddle collected.
After 14 days
Write to us anyway. The 14 days is the window in which we refund without asking for a reason — it is not the point at which we stop caring. If AltMap is broken on your Mac, if an update broke something that used to work, or if you were charged twice, we will make it right whenever you tell us.
What happens to your license
Refunding ends your license. It will not activate AltMap on any further Mac, and we ask that you stop using the paid features on any Mac where it is still unlocked.
The free tier keeps working permanently — ⌥+1 through ⌥+9 for your Dock applications do not stop. You are not required to uninstall anything.
Try before you buy
You should not have to rely on a refund policy to find out whether AltMap suits you. Download it and use the free tier for as long as you like, then start the 30-day trial from Settings to unlock everything. The trial asks for no payment details.
Chargebacks
Please email us before opening a dispute with your bank. A chargeback costs us a fee and takes weeks to resolve; a refund takes a day and gets you the same money. We have never refused a refund request.
Contact
SuperCyber Studio · support@supercyber.studio · we answer within one business day.